Last Updated: February 10, 2026
Here are some of the most common questions we receive. If you can’t find the answer you’re looking for, please don’t hesitate to contact us!
General Questions
Q1: What is Zomoh Global?
Zomoh Global operates as both an offline and online store, offering a seamless shopping experience for all our customers. We are committed to providing quality products and trustworthy service.
Q2: How can I contact Zomoh Global?
You can reach us via:
•Email: Contact.zg13@gmail.com
•Phone: +91 9887 674 950 / +91 8208 652 067
•Address: Shop No. 28, Ground Floor, Silverstone-Amenity Building, Handewadi Road, Autade Handewadi, Pune-411028
Ordering & Payment
Q3: What payment methods do you accept?
We accept various secure payment methods through our payment gateway partners. Details will be available at checkout.
Q4: Is Cash on Delivery (COD) available?
Yes
Shipping & Delivery
Q5: How long does delivery take?
We aim to deliver products within 7-10 business days from the date of dispatch across India. Please note that these are estimated delivery times.
Q6: What are the shipping charges?
Shipping is free for all orders over ₹1000. For orders below ₹1000, a nominal shipping fee will be applied at checkout.
Q7: How can I track my order?
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number and a link to track your order.
Returns & Refunds
Q8: What is your return policy?
We offer a 7-day return policy for most products from the date of delivery. Items must be unused, in original condition, and in original packaging.
Q9: Are there any non-returnable items?
Yes, certain items like henna, liquid products, used innerwear, and electronics with broken seals are non-returnable. Products that are used or damaged by the customer are also not eligible for return.
Q10: How will I receive my refund?
If your return is approved, the refund for the product price (excluding original shipping costs) will be credited to your original payment method within 7-10 business days.
