Last Updated: February 10, 2026
At Zomoh Global, we strive to ensure your satisfaction with every purchase. This policy outlines the conditions under which returns and refunds are processed.
1. Return Window
We offer a 7-day return policy for most products, starting from the date of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Non-Returnable Items
Certain types of goods are exempt from being returned. These include:
•Personal Care Items: Products such as Henna and liquid items.
•Intimate Apparel: Innerwear, if used or tried on.
•Electronics: If the product seal is broken or the item has been used.
•Used or Damaged Products: Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
3. Return Process
To initiate a return, please contact our customer service team at [Contact.zg13@gmail.com] or call us at [+91 9887 674 950 / +91 8208 652 067] within the 7-day return window. You will be guided through the process and may be asked to provide proof of purchase and photographs of the item.
4. Shipping for Returns
Customers are responsible for the shipping costs associated with returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that only the product price will be refunded; the original shipping cost is non-refundable.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [Contact.zg13@gmail.com].
6. Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange it for the same item, send us an email at [Contact.zg13@gmail.com] and send your item to our provided address.
7. Contact Us
For any questions regarding our Return & Refund Policy, please contact us at:
Zomoh Global
Shop No. 28, Ground Floor, Silverstone-Amenity Building, Handewadi Road, Autade Handewadi, Pune-411028
Email: Contact.zg13@gmail.com
Phone: +91 9887 674 950 / +91 8208 652 067
